Grey Khan Saree

Returns Policy

You may return most new, unopened items within 5 days of delivery for a full refund in store gift card. We charge Rs. 100 per return or Exchanges.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the Return option at the bottom of the page sign in with your email that you have given to us . We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

1. Read the Label

Always check the care label for specific instructions related to washing, drying, and ironing.

2. Hand Wash for Cotton

Cotton ethnic wear can often be hand washed in cold water with a mild detergent. Gently rub the fabric and avoid twisting or wringing to prevent damage.

3. Dry Cleaning for Other Fabrics

For fabrics other than cotton, such as silk, chiffon, wool, and garments with heavy embellishments like embroidery, zari, or sequins, dry cleaning is recommended. This is crucial for the longevity of the fabric and to maintain its quality and appearance.

4. Avoid Bleach

Do not use bleach on ethnic garments as it can damage the fabric and cause colors to fade.

5. Drying

Dry garments in shade, away from direct sunlight, to prevent color fading. Lay the garment flat on a towel to dry, especially for knitwear and delicate fabrics, avoiding the use of a dryer.

6. Ironing

Iron on a low heat setting and preferably on the reverse side of the fabric to prevent damage to prints or embellishments. Use a pressing cloth between the garment and the iron for silks and other delicate fabrics.

7. Storage

Store ethnic wear in a cool, dry place. Use padded hangers for sarees and lehengas to maintain their shape and avoid creases. Wrap in soft cotton fabric or muslin cloth for protection from dust and moisture.

Special Tips

Immediately address stains by gently blotting with cold water for cotton fabrics. For other materials, consider professional cleaning to avoid setting the stain.

Additional Note

Excluding cotton, every fabric benefits from dry cleaning, as it helps in the preservation and longevity of the material, ensuring that the vibrant colors and intricate details of your ethnic wear remain in excellent condition over time.

When in doubt, especially with high-value or intricately designed pieces, consulting with a professional dry cleaner is always a safe and recommended choice.